FAQs & Shipping Policies
Here’s is where you will will find frequent asked questions & my Shipping policies here at K Eleven Designs.
** Please read everything before buying.
What type of metal are the ear posts?
All my earrings are made with Surgical Grade Stainless Steel earring posts. Nickel and Iron free. These have been surprisingly great for sensitive ears, a lot of us must have a sensitivity to Nickel.
Gold earring posts & hoops are all 18-24k gold plated brass. Nickel and iron free!
How are they supposed to be handled?
With care, I always tell my customers to treat them as you would a pair of diamond earrings, they are handcrafted from scratch. I make them all in the heart of my home. Being that they are 100% handmade from scratch, I hope you can mind the slight imperfections my earrings may have. They are perfectly imperfect and that’s what makes them art!
I try my absolute best but because they are handmade it’s hard to make them completely perfect. (Statement earrings may have air bubbles)
Be cautious with water, do not wear in water, and try not to get wet as it could jeopardize the longevity of your earrings. The Glue is waterproof as well at the clay but I don’t always trust the glue! Also avoid sleeping with your earrings.
My Claymer Studs & Statement earrings all have secured posts, I just tell everyone to follow all of these precautions because things happen and I want your earrings to last a really long time for you! 🖤
If anything happens to get on your earrings, like makeup, clean with a damp cloth and wipe with a tiny bit of acetone. (avoid shimmers or earrings with gold/ silver flakes)
Follow the same care for dangles; but also try not to bend them as some of the clays I use could snap. (Although they’re usually all very durable)
**If any brass pieces were to tarnish you can make a paste with Lemon Juice & salt ( or substitute Baking Soda or Cream of Tartar for salt) and apply to the pieces & let sit on for 5 minutes, then rinse in warm water & dry, then you can polish with a soft cloth and get them back to normal. 🖤
Where can I purchase K Eleven jewelry?
November Harvest online in Saskatoon, Sk
The Vault at the Brick and Mortar In Rosetown, Sk
Good Habits Market in Rosthern, Sk
Ashley Lane Esthetics in Saskatoon, Sk
Dutch Growers in Saskatoon, Sk
Sask Made on 8th street in Saskatoon, Sk
Sask Made in Midtown Plaza in Saskatoon, Sk
Wanuskewin Gift Shop in Saskatoon, SK
Wanuskewin Gift Shop Resort
Please remember that if you select Tracked Shipping at checkout that does not include the processing time to make your product. My processing time is 1-15 days for current orders. Pre orders & Made-to-Order orders may take longer, roughly 15-30 days processing time.
You will receive an email when your order has been shipped mailed out. Orders that go out on the weekend will not have updated tracking until the following week.
I am not responsible for packages lost in the mail or for packages that are delayed. Please be patient with Canada Post as they are delivering your orders.
Please understand that currently life is busy and my processing time is taking a lot longer. One I take some time off to go full force on making earrings this processing time will change.
LOST ORDERS: Once I have mailed a package, it is now in the hands of the shipping carrier. I am not responsible for packages lost in the mail or for delayed packages. Please be patient with Canada Post as they are delivering your orders. Over the Holidays, there may be more delays with Canada Post delivering your order.
No Warranty Shipping: it is mailed out as oversized letter mail. Once it’s shipped out Canada Post and myself have no control over damages or lost orders. There is no insurance because there is no tracking or warranty with this option.
Tracked Shipping: if it gets lost in the mail, please contact Canada Post to file a claim. This has not happened so far with this shipping option!
***If you would like to have insurance for your order, please checkout using ‘tracked shipping’.
Processing time: All of my items are handmade and currently take 1-15 business days to make my hand, packaged and mail out! If they are ‘Made to Order’ or ‘Custom Order’ they may take up to 30 business days to be made & then shipped. Processing time is in business days. Business days meaning Monday-Friday. Excluding holidays.
**unless stated ‘ready to ship’ in the item’s description - these orders will mail out faster, depending if you have other items in your order as well.
Due to Covid19 there have been some shipping delays for Canda Post. Please remember: If you would like your package to be insured & trackable, please select "Tracked Shipping" as your choice of shipping method when checking out. This will put insurance on your order up to $100. I am not reasonable for lost packages.
Do you offer returns or exchanges?
No, because of sanitary reasons all earrings are final sale. If you happen to have any problems with your order sent me an email and I will get back to you as soon as I can.
How long does it take items to be processed over seas?
The Processing time remains the same for Canada, America, & Over Seas (Germany, Australia, etc)
Thank you for your patience & understanding. 🖤